Thank you for using MedsChat.com. This page explains what, how, and why we collect information when you use our services. Please know that we are committed to safeguarding your privacy. Therefore, this policy details how we treat your Personal Information as well as the choices available to you regarding the use of, your access to, and how to update and correct such information.
This privacy statement applies to services provided through our website www.medschat.com ("MedsChat") which is owned and operated by Limelight Innovations L.L.C., a State of Colorado limited liability company. We operate an online community which allows individuals to discuss drug related topics with one another. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Upon request MedsChat.com will provide you with information about whether we hold any of your personal information. If you have any questions or comments, want to update, delete, or change any Personal Information we hold, or if you have a concern about the way in which we have handled any privacy matter please use our contact form to get in touch. You may also reach us at:
1625 17th Street
3rd Floor, Unit #3311
Denver, CO 80202
We will respond to your request within a reasonable timeframe.
We collect information about our users in a variety of ways, some of which is automatic. When we collect information automatically, it is used to help us measure and optimize our website. Personal Information collected from users in our forums is limited to an Email Address and is voluntary on their part. Personal information collected When sending us a message through our contact form consists of an individual's name and email address. You have the option of withholding personal information while using our service. MedsChat is the sole owner of data which we collect from our users and it is not shared with outside parties except as required by law. There are also certain services which we employ on our site that collect statistical data for us (such as AddThis and Google Analytics). Specifics of our data collection practices are further outlined below:
Automatically Collected Data
We collect and store certain information inside log files and cookies automatically. This helps us to track high level statistics about our visitors and how our site is most used. Furthermore, this allows us to ensure that we are providing the best possible service and to tailor content to users more appropriately. At a high level we record how you arrived here, what pages you view within our site, and some basic information about your computer and location. Please note that this information does not tell us who you are. It simply shows us that somebody visited our site.
Statistics which we track:
- Date & Time a user accesses our site
- Pages which are viewed and accessed on our site
- Website address of the referring page / domain which brought a visitor to us
- Browser and operating system version of the device which is being used
- Which pages from our site are bookmarked or shared
- When an email message which we send to our users is opened
- Internet Protocol (IP) address provided by the Internet Service Provider (ISP) or Proxy Service through which someone accesses the Internet. While this is generalized information (for example, we cannot know a name, address, telephone number, or any other personal details just from knowing the IP address), it does give us a general idea of the geographic location (such as City, State, Country, and ISP). If you are interested in learning more about IP addresses we recommend that you see the Wikipedia page.
In using our service you may choose to provide us with your Email Address. This is collected for the purpose of sending you notifications from our Discussion Threads, to send you our Health Newsletter and Prescription Discount Card, or for us to reach you regarding a customer service or business inquiry. As mentioned before, this information is collected on a voluntary basis and is not required for you to view pages on our site. We expressly prohibit the posting of any Personal Information on our discussion threads (such as an individual's full name, address, telephone number, or email address). Such information will be promptly removed by our moderators once discovered.
Please note that your Personal Information is not shared outside of our organization and support staff. As part of our internal security and statistics, we may tie your Personal Information to the statistics which we automatically collect above.
We use Google Analytics to measure visits to our website as described above. If you wish to opt out of Google Analytics tracking, please visit: https://tools.google.com/dlpage/gaoptout.
Because we employ multiple Google technologies (such as Analytics and Ads) you may also be interested in their page "How Google uses data when you use our partners' sites or apps"
When you choose to bookmark and share pages from our website using the buttons which we provide, you may be routed through the AddThis service and onto one or more social networks. Please note that AddThis and the target social network (as third-party service providers) maintain their own privacy policies which govern the collection and use of the information collected on those sites.
Prescrition Discount Card
We offer a branded Prescription Discount Card / Rx Savings Voucher to patients located inside the United States. When an individual uses it to claim a savings on their prescription from the pharmacy, the process is handled by third parties (which may include the dispensing pharmacy and benefit managers DataRx or RxCut) who maintain privacy and data collection practices which are separate from ours. We are provided with reports containing the Member ID, the Date that a prescription was filled, the Name & Location of the pharmacy, the specific Drug which was dispensed, and the Cost of filling the prescription (but not an individual's name, address, or social security number). This data is collected so that we may understand how the discount card is being used as well as evaluating our marketing efforts of this service. If you do not wish for this information to be known by us, please do not use our discount card.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Our servers are located in a secured facility and we employ firewalls for additional protection. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
If you use a discussion thread on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
If you have any questions about security on our website, you can contact us directly via our contact form.
We will retain your information for as long as is necessary to provide you with our services. If you wish to request that we no longer use your information to provide you services please send us a message us via our contact form. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you no longer wish to receive our Newsletter or other system-generated Emails, you may opt out by following the link included inside each message or by emailing us via our contact form.
Links to Other Sites
Our service includes links to other websites (either directly or through advertisements) whose privacy practices may differ from those of MedsChat.com. If you submit personal information to any of those sites, your information is governed by their data collection practices and we are not responsible. We encourage you to carefully read the privacy statement of any website you visit. Neither party has authority to make any representations or commitments on behalf of the other.
In certain situations, MedsChat.com may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
As a result, we reserve the right to disclose your personally identifiable information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
If MedsChat is involved in a merger, acquisition, or sale of all or a portion of its assets, we will post a prominent notice on this page of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.