Privacy Policy

Last Updated: April 20, 2018

Thank you for using MedsChat.com. This page explains what, how, and why we collect information when you use our services. Please know that we are committed to safeguarding your privacy. Therefore, this policy details how we treat your Personal Information as well as the choices available to you regarding the use of, your access to, and how to update and correct such information.

Overview


This privacy statement applies to services provided through our website www.medschat.com which is owned and operated by MedsChat.com, a subsidiary of Limelight Innovations L.L.C., a State of Colorado limited liability company. We operate an online community which allows individuals to discuss drug related topics with one another. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

TRUSTe

Please note that when you submit your Personal Information via and by using this website, you are giving your consent to the use of your Personal Information as described in this privacy policy, and to the transfer and storage of such Personal Information to the United States.

Policy Changes


We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address which you have provided us with) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us


If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter please use our contact form to get in touch. You may also reach us via postal mail at:

MedsChat.com
Suite # 575
3773 E Cherry Creek North Dr
Denver, CO 80209
USA

Google+: https://gp.medschat.com
Facebook: https://fb.medschat.com
Twitter: https://tw.medschat.com
LinkedIn: https://in.medschat.com


Data Collection


We collect information about our users in a variety of ways, some of which is automatic. When we collect information automatically, it is used to help us measure, optimize, and secure our website. Personal Information collected from users in our forums is limited to an Email Address and is voluntary (opt-in) on their part. Personal Information collected when sending us a message through our contact form consists of an individual's name and email address. You have the option of withholding Personal Information while using our service. MedsChat.com is the sole owner (controller) of data which we collect from our users and it only shared with Service Providers (processors) as outlined in this privacy statement or as required by law. Specifics of our data collection practices are further outlined below:

Automatically Collected Data


We collect and store certain information inside log files and cookies automatically. This helps us to track high level statistics about our visitors, how our site is most used, and it helps us to secure our website. Furthermore, this allows us to ensure that we are providing the best possible service and to tailor content to users more appropriately. At a high level we record how you arrived here, what pages you view within our site, and some basic information about your computer and location. Please note that this information does not tell us who you are. It simply shows us that somebody visited our site.

Statistics which we track:
  • Date & Time a user accesses our site
  • Pages which are viewed and accessed on our site
  • Website address of the referring page / domain which brought a visitor to us
  • Browser and operating system version of the device which is being used
  • Which pages from our site are bookmarked or shared
  • When an email message which we send to our users is opened
  • Internet Protocol (IP) address provided by the Internet Service Provider (ISP) or Proxy Service through which someone accesses the Internet. While this is generalized information (for example, we cannot know a name, address, telephone number, or any other personal details just from knowing the IP address), it does give us a general idea of the geographic location (such as City, State, Country, and Internet Service Provider). If you are interested in learning more about IP addresses we recommend that you see the Wikipedia reference.
Statistics may be collected by third parties through cookies and other tracking technologies (such as clear images and scripts) when you use our site. This includes services such as AddThis, Google Analytics, and our Advertising Partners. These companies may track the same data as what we have described above using their own servers and they maintain their own privacy policies which are separate from ours. We may also collect and share hashed or anonymized user data with third parties.

Google Analytics


We use Google Analytics to measure visits to our website. This includes a unique ID stored in the form of a cookie inside your browser so that the Analytics service can identify new vs repeat visitors and provide us with aggregate data as outlined above. Please note, however, that our Google Analytics settings block the transmission of your full IP address or any other Personal Information (using their IP Anonymization method). Furthermore, we have disabled Advertising Features in our Analytics account for added privacy. Lastly, we reviewed and accepted their Data Processing Amendment for the General Data Protection Regulation on 5 April, 2018. If you wish to completely opt out of Google Analytics tracking, please visit: https://tools.google.com/dlpage/gaoptout.

Because we employ multiple Google technologies (such as Analytics and Ads) you may also be interested in their page "How Google uses data when you use our partners' sites or apps"
https://policies.google.com/privacy/partners?hl=en

Personal Information


In using our service you may choose to provide us with your Email Address. This is collected and processed if you: Choose to receive notifications from one or more Discussion Threads; Subscribe to our Health Newsletter; Email yourself a Prescription Discount Card; Share a page from our site via the "Email a Friend" form; Send us a message via our Contact form or through your email account. This information is collected on a voluntary (opt-in) basis and is not required for you to view pages on our site. We expressly prohibit the posting of any Personal Information in our discussion threads (such as an individual's full name, address, telephone number, or email address). Such information will be promptly removed by our moderators once discovered.

Please note that your Email Address is not shared outside of our organization, support staff, and our Email Service Providers (see the Service Providers section for more details). As part of our internal security, we may tie your Email Address to the statistics which we automatically collect above.

If you share a page from our website via the "Email a Friend" form, we will also collect and process your friend's Email Address. We will only use this information to transmit the email message for sharing content from our website. Your friend's Email Address is never stored on our servers, but a copy of the outgoing email message (including the sender and recipient's Email Addresses) is retained by our Email Service Provider for up to 30 days. This is so that we can track and diagnose any issues which arise with our outgoing email.

Social Sharing


When you choose to bookmark and share pages from our website using the buttons which we provide, you may be routed through the AddThis service and onto one or more social networks. Please note that AddThis and the target social network (as outside services) maintain their own privacy policies which govern the collection and use of the information collected on those sites.

Prescription Discount Card


We offer a branded Prescription Discount Card / Rx Savings Voucher to patients located inside the United States. When an individual uses it to claim a savings on their prescription from the pharmacy, the process is handled by third parties (which may include the dispensing pharmacy and benefit managers DataRx or RxCut) who maintain privacy and data collection practices which are separate from ours. We are provided with reports containing the Member ID, the Date that a prescription was filled, the Name & Location of the pharmacy, the specific Drug which was dispensed, and the Cost of filling the prescription (but not an individual's name, address, or social security number). This data is collected so that we may understand how the discount card is being used as well as evaluating our marketing efforts of this service. If you do not wish for this information to be known by us, please do not use our discount card.


Tracking Technologies


MedsChat.com and its partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

By using any of our online forms to participate in Discussion Threads, Send us a Message, email yourself a Prescription Savings Card, or Subscribe to our Health Newsletter, your Email Address (plus your Name if it is collected) is stored in a cookie so that you do not need to reenter it the next time you visit our site. Please note that this cookie is NOT shared with any outside parties. Furthermore, if you select the option "I'm on a public or shared computer" before submitting the form, we will not store this information inside a cookie. If you wish to clear this previously stored information click here.

Advertising


We work with third-party advertising companies to serve ads when you visit our website. In the course of serving such ads, these companies may use technologies such as cookies to track your visits to this and other websites in order to provide advertisements about goods and services of interest to you. The companies that generate these cookies have their own privacy policies, and we do not have access to read or write these cookies. Furthermore, such companies may link and combine user data with data from other sources. If you would like more information about this practice and opting out you can review Your Advertising Choices. Please note that this does not opt you out of being served ads altogether. You will continue to receive generic ads.

Google's DoubleClick Cookie: The DoubleClick cookie is used by Google in the ads served on the websites of its partners, such as websites displaying AdSense ads or participating in Google certified ad networks. Google's use of the DoubleClick cookie enables it and its partners to serve ads to you based on your visit to this and/or other sites on the Internet. You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting:
https://www.google.com/ads/preferences/

Service Providers

We use MailGun as an outside service (processor) to transmit email messages on our behalf. Because of this, we must share your Email Address with them at the time of email transmission. MailGun maintains a Data Processing Agreement with their customers and they only store personal data on a temporary (as needed) basis to provide their service. For more details, please see https://www.mailgun.com/gdpr and https://www.mailgun.com/privacy-policy.

Incoming email archives for our service are stored in the Google Cloud Platform. You can read more about their Data Protection Commitments at https://cloud.google.com/security/gdpr/.

Our service is hosted through the Rackspace Cloud. We have engaged in a Data Protection Agreement with them as a processor of our service. More details are available at https://www.rackspace.com/en-us/gdpr

You have the right to request the correction or deletion of any personal data which is held about you. Please see the Data Requests heading below for more details.

Data Retention


We will retain and use your information as necessary for our security, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Temporarily Stored


Automatically Collected Data as outlined above is stored on our internal servers and corresponding backup devices for a period of 120 days before being deleted. User data tracked through Google Analytics is valid for a period of 26 months from the time of your last visit to our website (this applies to a unique cookie ID and does not include your Email or IP address). Outgoing email records sent through MailGun are stored for a period of 30 days.

Permanently Stored


We maintain a permanent record of user data (including your IP address and Email if provided) if you: Choose to receive notifications from one or more Discussion Threads; Subscribe to our Health Newsletter; Email yourself a Prescription Discount Card; Share a page from our site via the "Email a Friend" form; Send us a message via our Contact form or directly through your email account. As mentioned before, this information is collected on a voluntary (opt-in) basis and is not required for you to view pages on our site. However, we maintain a record of this data even if you unsubscribe from our email messages.

You have the right to request the correction or deletion of any personal data which is held about you. Please see the Data Requests heading below for more details.

Unsubscribing


If you no longer wish to receive our Newsletter or other system-generated Emails, you may opt out by following the link included inside each message or by emailing us via our contact form.

Data Requests


Upon request we will let you know whether we hold any of your Personal Information. If you wish to request a copy of, or for us to update, delete, or restrict of any Personal Information which we hold or process for you, please use our contact form to reach us. We will respond to your request within thirty days.

Security


We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Our servers are located in a secured facility and we employ firewalls for additional protection. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

If you use a discussion thread on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

If you have any questions about security on our website, you can send us a message via our contact form.

Links to Other Sites

Our service includes links to other websites (either directly or through advertisements) whose privacy practices may differ from those of MedsChat.com. If you submit Personal Information to any of those sites, your information is governed by their data collection practices and we are not responsible. We encourage you to carefully read the privacy statement of any website you visit. Neither party has authority to make any representations or commitments on behalf of the other.

Legal Disclosure

In certain situations, MedsChat.com may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

As a result, we reserve the right to disclose your personally identifiable information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

If MedsChat is involved in a merger, acquisition, or sale of all or a portion of its assets, we will post a prominent notice on this page of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.




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This information has been independently compiled and is for informational purposes only. It is not intended to be a substitute for medical advice from a qualified healthcare professional; nor is it intended to diagnose, treat, cure or prevent any disease. For more details please see the Medical Disclaimer. Site content is Copyright © 2005-2018 MedsChat.com and is protected under U.S. and International Copyright laws. All Rights Reserved. This page was last updated on 20 April 2018.

We are committed to your privacy.

Copyright © 2005-2018 All Rights Reserved. MedsChat® and The People's Medicine Community® are registered trademarks of Limelight Innovations L.L.C.