Was There A Konsyl Recall? (Page 2)

Has there been a recall on this product?

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REPORT

I was on the auto ship for Konsyl and they never notified me at all. I found out I ran out of it and emailed them. They said there was a quality problem with international shipments and to be safe, stopped production on U.S. shipments as well. Their customer relations leave a lot to be desired. The Original will be available in Nov. at Wal-Mart, but they had no timeline when or if the Easy Mix (what I take) would be available. Lousy communication to their loyal customers!

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Re: Christine (# 17)

Thank you Christine. We just paid almost $60.00 for a 15.9 bottle of Konsyl that was with shipping from Amazon. Can't be much higher. I am also allergic to lead and Mercury, so that is scary. I actually had Mercury poisoning. I would bet with the holidays it is not back before Jan 2018. Hope I am wrong.

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Re: Stuck (# 21)

I totally agree with you on the quality control. I also use or did use the Easy Mix. However if you mix the reg in warm water it will dissolve. I still think there is more to it than the International issue. I think something was mfg in it that was dangerous.

Why would anyone have on label "Can Cause Birth Defects"? That is a biggie.

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Re: Verwon (# 1)

I wrote to the company, asking about Konsyl Original. Their response:

"We expect that Konsyl Original Formula 450g canisters will ship to stores in November. As soon as we have additional information we will be sending an update by email to consumers as to when the Konsyl Original Formula 450g canisters will be available for purchase via our website or by contacting Customer Service (800-356-6795 option 2), for direct shipment to your home.

We do not have an anticipated release date for any of our other products at this time.

We sincerely appreciate your patience and understanding during this time."

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Called the company customer service yesterday. I was told they expect it to be back on wal-mart shelves again sometime after mid December 2017. Said they were voluntary, improving production and updating machinery and manufacture process. They have none to sell directly to consumers either at this time.

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c/o FDA recall list:

PRODUCT -
PSYLLIUM FIBER, Laxative/Supplement, 100 Capsules, OTC. Manufactured By: Konsyl Pharmaceuticals, Inc., Easton, MD 21601. NDC: 0224-1847-10.

CODE -
Lot #: A44701 (expiry: 07/16) , A44701C (expiry: 07/16), J34701C-1 (expiry: 07/16)

RECALLING FIRM -
Konsyl Pharmaceuticals, Inc. Easton, MD 21601

REASON FOR RECALL -
Labeling: Label Error on Declared Strength; Active ingredient strength is incorrect.

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Re: John (# 8)

Still nowhere to be found but Amazon where prices have been increased due to unavailability. I have tried other products that do not work the same. Definitely have not been feeling well since I have been unable to use it.

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Re: Njguy732 (# 27)

I just ordered mine from Amazon and got it in 3 days. Will be enough to last me until December. Only place I have gotten it now.

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Re: Audiology (# 26)

I ordered mine from Amazon and got in 3 days. Not cheap =but I have it and enough to last me till last of December. They are saying Walmart will be the first to get some after recall!!!

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Re: PetParent (# 25)

Mine was ordered directly from Amazon and Konsyl CO.It is available if you want to pay the price. I have to have it.!!!!

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Re: Verwon (# 1)

Thanks. No stores seem to have any, so I’m thinking it’s being discontinued or that there might be a recall.

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I emailed Konsyl and received an answer on 11-9-17. They said the original formula would be available in November and would be sold in Walmart Stores. They also said they would email their "customers" when Konsyl was in stores. I will return to this chat when I hear from them and post the new information.

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Re: Julie (# 32)

Don't know what your time frame was-but I just received my Konsyl from Amazon and they said it would be late December !!!

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Re: Nona (# 19)

Thanks for looking into. It’s mid November but still not available.

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I have been purchasing the identical product online by CVS right after Konsyl discontinued shipments in May due to their quality defect: "CVS Health Natural Fiber Supplement".

However, now even the CVS product is out of stock online. Is this again due to the “quality defect” (Konsyl should be obliged to state what it is) in psyllium?

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I ordered another brand, same stuff, from Amazon for $12.92. Tastes same and A little less gritty. It is only the fiber no additives. Called Nutricost psyllium husk

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Can't find Konsyl anywhere, so we purchased Now (brand) from Amazon. {affiliate link added}

It's a finer grind, less expensive, and works great! Great product!

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Re: Philip (# 35)

I agree- Maybe none is safe??? Could be Chemical issue???? Getting a little anxious!!

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Re: Bob (# 36)

How long have you used it? Any side effects? Are all ingredients the same? Dosing the same?

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Nona (# 37) --

Konsyl’s customer service had told me by email (from Gail D. Murray: gmurray@konsyl.com): “Konsyl has suspended product shipments as of May 31st due to a quality defect in one of the products.” Gail Murray and Konsyl in general stopped responding to my subsequent messages asking what the quality defect was. At the time they were saying that they will start distributions again early October, but they keep delaying, so it must be something serious.

I am only interested in unsweetened psyllium, and not capsules. I later wanted to get psyllium from Solgar online and found that it is out of stock as well. I contacted their customer service expressing my concern about Konsyl’s “quality defect” and Solgar’s answer was: “Our Psyllium Husk Powder (Prod. No. 2310) was discontinued due to lack of consumer interest.” I am not sure that I believe them. Maybe they just wanted to avoid the issue.

Then, I have been getting the “CVS Health Natural Fiber Supplement,” which mimics Konsyl Original. But now its online availability is out of stock again. I am contacting their customer relations asking the same questions, we will see if they respond. Maybe I will try Nutricost as Bob suggests.

Yes, I would not be surprised if it is a chemical issue, such as excessive lead, in some source of psyllium. I hope others join me in pressuring Konsyl to reveal what exactly was the quality defect and potential safety implications. Their customers are entitled to this information.

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