Patient Assistance Program Is Horrible

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This call center is HORRIBLE - don't they understand they are dealing with people with MS?

4 Replies

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1

Hi Deb,

I'm sorry to hear about the bad experience you had with the Ampyra patient assistance program. What exactly made it so horrible? Could you elaborate? Any information or details you can provide could very well help others who are experiencing similar issues.

Thank you!

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2

Patient assistance for Ampyra SUCK!!! Two months and I still don't have an application!! Had 2 different people call and tell me they were sending out apps still haven't received either. If your going to screw me you should at least kiss me!!

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3

I experiencing the same crap. But it's between the insurance the foundation that gives money and all the bs in between. I'm on this site because I've been on it two years. And wondering how am I supposed to get off the meds. Not to mention the assistance program told me to wait till I had 3 weeks left of the medication before contacting them. This is working out REALLY well. Don't they get stress screws with MS. I'm so pissed off. Thanks for listening :)

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4

I also noticed that on the forms they sent out to me they waited well over a week before even sending it out. Now I get letters constantly asking if I'm still interested in the assistance. Where were you when I requested the help?? I hope karma bites the person/persons who direct their employees to blow us off right in the ass!! You folks should be ashamed of yourselves!!!!

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